How are we doing?
Two minutes of your time will make a difference

You have my commitment that Terrier Marketing will use your responses to continuously improve the services we provide.
- Graham Likeness, President

Survey is protected by US copyright 2016

start
 
Customer Service

 
Access to staff

How easy is it to talk to us? Are we easily accessible?
 
Level of knowledge

Do we know what you need us to know?
 
Communications

Are we friendly and professional?
 
Responding

Do we get back to you in a timely manner?
 
Product Availability

Do we give you accurate availability information?
 
Problem Solving

Do we demonstrate good problem solving ability and offer solutions?
 
Do we do the right thing...

if mistakes are made?
 
Comments on Customer Service?

 
Order fulfillment, Invoicing and Stock

 
Shipping promptness

Do we ship / dispatch your orders promptly?
 
Shipping accuracy

Do we ship / dispatch your orders accurately?
 
Shipment tracking

Do we provide shipment tracking information?
 
Invoicing

Are our invoices clear and accurate? (please ask Accounting to weigh in on this one)
 
Back Orders

Do we handle back orders/late orders in a timely manner?
 
Shipping problems

Do we resolve shipping problems satisfactorily?
 
Do we stock the right products?

What you need, when you need it...
 
Do we keep adequate inventory/stock to meet your needs?

 
Comments on order fulfillment & inventory?

 
Technical Support & Service

 
Are our techs easy to reach?

 
Do our techs have the right level of technical / product knowledge?

 
Do our techs respond in a timely manner?

 
Do our techs demonstrate good problem solving ability and offer appropriate  solutions?

 
How would you rate our product training?

 
Do we complete repairs in a timely manner?

 
Do we provide you with repair status reports?

 
Tech Support & Service Comments?

 
Quotations & Project Management

 
Access

Are our quotations and project managers easy to reach?
 
Do our quotations & project management staff have the level of knowledge you need?

 
Do our quotations & project management staff respond in a timely manner?

 
Are our quotations clear, complete and accurate?

 
Are our submittals/drawings clear, complete and useful?

 
Do we consistently meet your project deadlines?

 
When a mistake is made on a project, do we do the right thing?

 
How is our willingness to attend site meetings?

 
Quotations & Project Management comments?

 
You're almost done!

Thank you for hanging in this far!
 
Would you recommend us? *

     
 
Where do we need to improve?

Be honest, we can take it.
 
What do we do right? We want to make sure we keep doing it!

We want to make sure we keep doing it!
You did a wonderful job!
Thank you for taking this time, and helping to make a difference in the way we operate.
Terrier Marketing